Use Customer Feedback for Product

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Customer Retention} This way, not only are you asking at the right time but the right thing, which will give you insights that you can use to find solutions. Here are a few examples of exit-intent survey questions: What Would’ve convinced you to complete the purchase of the item(s) in your cart? What was your biggest fear or concern about purchasing from us? If you did not make a purchase today, can you tell us why not? Is our pricing clear?


What could we do to make this site more useful? Is   Cambodia Email List there anything on this site that doesn’t work the way you expected it to? What’s preventing you from starting a trial? What prevented you from doing what you came to the site to do? For instance, if they say they can’t find a particular product, you can use branching logic (as shown in the image below) to lead them to the specific product page and stop the churn.



Feedback not only helps identify your weak spots but allows you to fix the issues and offer a seamless customer experience that guarantees satisfaction. What’s important to remember is that collecting feedback is half the job done; the other half is ensuring you actively work on it to resolve issues and customer pain points. Only then will you be able to achieve high customer/client satisfaction? Related Read: How to  Growth Shift from Business-Centric to a Customer-Centric Approach If you want to offer a customer experience that has a lasting impression and leaves your customers wanting more, you need to shift from a business-centric view to a customer-centric approach.